What to do when your superstar stylist leaves

What to do when your superstar stylist leaves

14 Apr, 2020

When your top stylist walks in, closes the door, and says, "Can we talk?"—you know what's coming. It's a moment that can shake any salon owner. But remember, while it's natural to feel a mix of emotions, your focus should remain on steering your salon forward.

1. Reach Out to Clients Promptly

Ensure your clients hear the news directly from you. This personal touch reinforces trust and allows you to rebook them with another talented team member. Avoid impersonal messages; a phone call or personalized email works best.

2. Craft a Positive Narrative

Maintain a positive tone. Inform clients that while you're sad to see the stylist go, the salon continues to thrive with a team ready to meet their needs. This approach keeps the focus on the salon's ongoing excellence.

3. Manage Internal Communications

Gossip can be detrimental. Provide your team, especially front-of-house staff, with a clear script to address client inquiries. This ensures consistency and professionalism in all communications.

4. Monitor Social Media Channels

Stay vigilant on your salon's social platforms. If the departing stylist is reaching out to clients, it's essential to be aware and proactive in your marketing efforts to highlight the salon's strengths.

5. Implement Exit Interviews

If possible, conduct an exit interview. This provides insights into areas of improvement and can sometimes even open doors for the stylist's return in the future.

Remember: Every challenge is an opportunity in disguise. With the right strategies, your salon can emerge stronger and more cohesive.

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