How to Break Up with a Client in a Professional Manner
How to Break Up with a Client in a Professional Manner
07 Feb, 2022
When you’re starting out, landing clients is everything. But as your salon grows, not every client relationship continues to serve your business—or your sanity.
Parting ways with a client can be a natural step in your growth, and learning how to do it with professionalism and grace is key. Here’s how to navigate a client breakup without burning bridges or damaging your reputation.
When is it time to let a client go?
You know it’s time when a client:
Doesn’t value your services and expects more than they’re paying for—or wants things for free.
Lies or withholds key information.
Is consistently rude, uncommunicative, or even abusive to you or your team.
If a client relationship is affecting your peace of mind, it’s time to step away.
How to do it professionally
Give notice. Let them know in advance, giving them time to find someone else. It shows respect, no matter how challenging they’ve been.
Be polite and neutral. Don’t accuse or criticize. Keep it calm and courteous.
Frame it positively. Say that you believe another salon might be a better fit for their needs—and if possible, offer a recommendation.
Thank them. Ending on a positive note helps preserve your reputation and avoids unnecessary tension.
Should you do it in person or digitally?
Ideally, do it in person. It allows for a clear, respectful conversation and closure on both sides. If in-person isn’t possible, a phone call is your next best option—avoid text or DM breakups if you can.
Letting go of the wrong clients creates space for the right ones. Protect your time, your team, and your business—professionally.
→ Learn how to handle difficult clients, team challenges, and more in my book ‘30 Days to Beauty Business Success’.
We are only as good as the people we surround ourselves with!
