Getting a good reception
Published on: 25/04/2025
Your salon’s reception is your first chance to impress. Train your team to engage confidently, handle enquiries like pros, and convert interest into bookings.
Customer Service
Go the Extra Mile for your clients!
Published on: 24/04/2025
Going the extra mile for clients should be a daily priority. Exceptional service helps retain loyal customers, who are vital for business success. Be creative in how you keep them happy—it's more cost-effective than finding new ones.
Customer Service
How to Break Up with a Client in a Professional Manner
Published on: 11/04/2025
Sometimes it's best to end client relationships that no longer serve your business. Give polite notice, stay professional, frame it as beneficial for them, thank them, and if possible, have the conversation in person for a smoother, respectful exit.
Customer Service
Happy Staff = Happy Customers!
Published on: 09/04/2025
Happy employees create happy customers. Focus on employee development, training, recognition, and a fun work environment. A supportive culture, clear objectives, and rewards will enhance service, customer satisfaction, and business success.
PeopleCustomer Service